RETURNS & EXCHANGES
All items cannot be refunded or exchanged.
The only exception permitted in the case of Excluded Items is in the case of faulty or damaged items (“Defective Merchandise”). Merchandise damaged as a result of fair wear and tear will not be accepted as defective. If the Merchandise is determined to be Defective Merchandise, the customer will be entitled to repair or full refund. Please email us at firstname.lastname@example.org as soon as you discovered any defective items.
RETURN OF DEFECTIVE MERCHANDISE
Customers should contact The Eastlet in respect of any Defective Merchandise immediately by emailing the Customer Care team at email@example.com. Shipping, tax and duties’ costs on the Defective Merchandise will not be charged. The Eastlet reserves the right to request photographic support regarding Defective Merchandise before authorising a return. If requested, the Customer shall sign a waiver to indicate their acceptance that The Eastlet assumes no liability in respect of the Defective Merchandise but will present it for inspection to the Supplier or an independent third party for assessment.
Refunds for the original purchase amount of the Defective Merchandise will be paid by The Eastlet on behalf of the Supplier of the Defective Merchandise directly to the customer, the original purchase amount will be credited back to the credit card used by the customer to purchase the Defective Merchandise. Cash refunds are not available.