Return
Returns & Exchanges Policy
Please review our policy guidelines before placing an order.
The only exception permitted is in the case of manufacturing faults or genuine defects upon delivery. Verified defective merchandise will be entitled to a repair or full refund.
Merchandise damaged as a result of normal wear and tear, misuse, accidental damage, or failure to follow care instructions will not be accepted as defective.
For approved defective merchandise returns, customers will not be charged for return shipping fees, duties, or associated taxes.
Immediate Notification
Email our Customer Care team at contact@theeastlet.com as soon as you discover the defect.
Photo Evidence
Provide clear photographic or video evidence supporting the claim to initiate the authorization process.
Assessment & Review
Items may be presented for physical inspection to the brand supplier or an independent third party for assessment.
Original Refund
Once approved, the refund is credited directly to the original payment method. Cash refunds are not available.