Shipping
DELIVERY INFORMATION FOR DESTINATIONS
** Due to the reduction or cancellation of flights by airlines because of the COVID-19 situation, delivery of international orders may be subject to delay. **
Hong Kong, China, Macau delivery:
Delivered: 5-7 working days
Cost: Free shipping on order over HKD650. HKD50 of shipping fee will be applied to orders under HKD650.
(Shipping fee may change based on special promotions.)
Hong Kong in-store self-pickup:
Delivered: 5-17 working days.
Cost: Free
Available pickup locations: Clemence Times Square (Shop 521B), Hobbs Festival Walk (Shop LG1-37), Rue Madame K11 Musea (Shop 225), Rue Madame Lee Garden Two (Shop 104), Rue Madame ifc mall (Shop 3082A), Whistles Pacific Place (Shop 120A) & Rue Madame Citygate (Unit 313).
Please mindful that the customer haven’t picked up the order after 6 months, the order would be cancelled and we would refund through your original payment.
Taiwan:
Delivered: 7-10 working days
Shipping fee is HKD150.
(Shipping fee may change based on special promotions.)
Singapore:
Delivered: 14-21 working days
Cost: Free shipping on order over HKD870 (appx. SGD150). HKD150 (appx. SGD26) of shipping fee will be applied to orders under HKD870.
(Shipping fee may change based on special promotions.)
Asia:
(Japan, Malaysia, South Korea)
Delivered: 7-14 working days
The shipping fee is HKD300.
(Shipping fee may change based on special promotions.)
Australia:
Delivered: 7-14 working days
The shipping fee is HKD300.
(Shipping fee may change based on special promotions.)
Europe:
(Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany Greece, Ireland, Italy Luxembourg, Monaco, Netherlands, Norway, Poland, Spain, Sweden & Switzerland, UK)
Delivered: 7-14 working days
The shipping fee is HKD300.
(Shipping fee may change based on special promotions.)
USA:
Delivered: 7-14 working days
The shipping fee is HKD300.
(Shipping fee may change based on special promotions.)
For destination that is not listed above, please contact us at contact@theeastlet.com for further details.
DELIVERY TIME
We endeavour to dispatch all products ordered within 24 working hours after the order has been placed and accepted by us, subject to stock availability, stock location and quality checks.
Hong Kong
In Hong Kong, orders are delivered 5.5 days a week, excluding Sundays and statutory Public Holidays.
Rest of World
Orders are delivered Monday to Friday, subject to international courier delivery times in your country.
Restrictions on jewelry
We are currently unable to dispatch orders containing jewelry to China, Russia & United Kingdom. In order to receive your jewelry purchases, we suggest that you arrange for your shipment to be delivered to an alternative destination.
TAXES AND DUTIES
Taxes and duties are calculated according to your shipping destination. The parcel shipped from TheEastlet is shipped to on a Delivery Duty Unpaid (DDU) basis, which means that all relevant import taxes and duties will be covered and handled by the receiver.
You will be responsible for the payment of all import tax and duties levied by the country custom to which the products are shipped and payment of the said tax and duties is necessary for the release of the products ordered from the Customs on arrival. Our courier will contact customers about the details of any import duty to pay. We advise you to contact your local customs authority to determine the cost of import tax and duties of your order prior to your placing orders with us.
SHIPPING
It can be sent to an address selected by you. (home, work, etc. - never a PO Box)
We endeavour to dispatch all products ordered within 24 hours after the order has been placed and accepted by us. You will be given an indication of the expected delivery time after you have placed your order online.
The Eastlet’s teams will try their best to meet these estimates but cannot guarantee that such estimates must be met.
The Eastlet insures each order through transit up until it is delivered to you. You need to sign a confirmation of receipt of the products when the products are collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient is not the original purchaser, or in case of delivery of a gift, then you accept this signature as an evidence of delivery and fulfilment of your order by The Eastlet. You also accept the associated transfer of responsibility in the same way.
The Eastlet provides free shipping on all orders above HKD800 in the HK. HK orders under HKD800 will be subjected to a shipping fee of HKD50. For international destination, orders will be subjected to a shipping fee of HKD150-300, depending on your destination. The Eastlet reserves the right to update its shipping policy at its sole discretion without prior notice.
Please allow extra time for your order to be processed during public holidays and busy periods. For a list of Hong Kong public holidays, please click here.
Please be informed that in some cases your local customs office may require additional documents and time to have your package cleared. During such instances, the estimated delivery time may be affected.
If you refuse a shipment from The Eastlet, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to The Eastlet. This amount will be deducted from your merchandise refund. Please contact us your shipping and handling questions or comments.
INSURANCE
The Eastlet insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by The Eastlet and transfer of responsibility in the same way.
IMPORTANT INFORMATION
Please allow extra time for your order to be processed during public holidays and busy periods. For a list of Hong Kong public holidays, please click here.
Please be informed that in some cases your local customs office may require additional documents and time to have your package cleared. During such instances, the estimated delivery time may be affected.
If you refuse a shipment from The Eastlet, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to The Eastlet. This amount will be deducted from your merchandise refund. Please email your shipping and handling questions or comments to contact@theeastlet.com.
For more information, you may refer to our Terms & Conditions.